Shipt offers late forgiveness as a courtesy for shoppers, as we understand things can happen during an order that are outside of your control. Shipt also issues late forgiveness in the event of severe weather and app outages.
If you are unable to deliver an order on time after following the tips outlined in this article, you may fill out the form below to request late forgiveness. A link to the form can also be found at the bottom of the Stats screen in the app. Shipt will review your submission and follow up with you.*
*Note: All submissions will be reviewed, but Shipt reserves the right to accept or deny any request(s).